Privacy policy

1. About This Policy

Curtis Plumbing Heating Services (curtisphs.co.uk) is committed to protecting your privacy and ensuring that your personal information is handled safely and responsibly.  This policy outlines how we aim to achieve this and includes the information collected when:

You use our website (www.curtisphs.co.uk)

You make enquiries via our website

Someone is interested in working for us

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this Privacy Policy.

2. Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data.  In this case. It means personal data that you give to us via the website www.curtisphs.co.uk

By providing your personal data, you agree that we can use your personal data in accordance with this Privacy Policy.

Ensure you understand this Privacy Policy in its entirety by taking your time to read it.

3. How Do We Collect Information from You?

We collect information from you when:

You make a booking

You enquire on our website www.curtisphs.co.uk

4. What Type of Information is Collected from You?

When you make a booking, you will be asked to submit personal information.  We collect this information so that we can fulfil your booking and provide you with the best level of service.

When you make a booking, we collect information such as:

Your name

Your address

Your telephone or mobile phone number (used for booking confirmation and Communications)

Your email address (used for estimates, booking confirmation and feedback emails)

Your billing information taken for deposits or payments 

Any comments/feedback you submit

Marketing preferences (whether you opt-in or opt-out)

5. Your Data Protection Rights

Under the Data Protection Act 2018, you have the following rights, including: 

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

6. How is your information used?

We require the information outlined in the previous section for the following reasons.

Internal record keeping

Sending you service emails (estimates, booking confirmation, feedback and service reminders)

Improving our products and services

Sending marketing communications if you have opted in to receive them

Curtisphs.co.uk may use the information to customise the website according to your interests.

7. Who Has Access to Your Information?

We do not share your Personal Data with strangers. Personal Data about you is, in some cases, provided to our trusted partners in order to either make providing the service to you possible or to enhance your customer experience. We share your data with:

We only work with Processing partners who are able to ensure an adequate level of protection to your Personal Data. We disclose your Personal Data to third parties or public officials when we are legally obliged to do so. We might disclose your Personal Data to third parties if you have consented to it or if there are other legal grounds for it.

How do we secure your data

We do our best to keep your Personal Data safe.  We use safe protocols for communication and transferring data (such as HTTPS). We use anonymisation and pseudonymisation where suitable. We monitor our systems for possible vulnerabilities and attacks.

Even though we try our best, we can not guarantee the security of information. However, we promise to notify suitable authorities of data breaches. We will also notify you if there is a threat to your rights or interests. We will do everything we reasonably can to prevent security breaches and to assist authorities should any breaches occur.

We do not intend to collect or knowingly collect information from children. We do not target children with our services.

8. We use Google Analytics to measure traffic on our website. Google has their own Privacy Policy which you can review. If you’d like to opt out of tracking by Google Analytics, visit the Google Analytics opt-out page.

9. How and Where Do We Store Data?

We only keep your personal data for as long as we have your permission to keep it, in order to use it as described in this Privacy Policy.

10. Your Choices

We will not contact you for marketing purposes by email, phone or text message unless you have given your prior consent.  We will not pass your details to any third parties. Furthermore, you can change your marketing preferences at any time by contacting us by email at: hello@curtisphs.co.uk

You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies corrected.  Any such requests should be made by email to Curtis Plumbing Heating Services at: hello@curtisphs.co.uk

You have the right to withdraw your consent to Dr. Taps using your personal data at any time, and to request that we delete it.  We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected.

We use customer feedback to develop and improve our services. We may post your comments about our services on our website. If you do not wish to have your comments posted on our website, please indicate your desire not to be included by appending the comments section.

11. Changes to This Statement

We will occasionally update this Privacy Policy to reflect company and customer feedback.  We encourage you to periodically review this statement, so that you are informed of how we are protecting your information.  This policy was last updated on 10/08/2025.

12. Contact Information

If you have a question or query concerning the information collected on our website, please email us at: hello@curtisphs.co.uk